TrueTvMovies Store Policy & Customer Guide
1. Product & Packaging
Topic Details Film Format
All films are provided on a DVD-R disc and are guaranteed to play world-wide. They are made to order. We recommend Digital Downloads (AVI or MP4) as an alternative to save on postage and prevent loss.
Standard Packaging
All physical DVDs are shipped in a plain white protective sleeve. The standard purchase does not include a plastic case or printed artwork.
Packaging Upgrade
You can add a Case & Cover Artwork for an additional $5.00 per title. This is a made-on-demand custom item.
Artwork Exclusion
We do not offer disc art or labels printed on the DVD itself.
Series Note
If you are ordering a multi-disc series, please contact us to confirm the number of cases needed before purchasing the upgrade.
Upgrade Link Store Link to Add Case & Artwork
Topic Details Film Format
All films are provided on a DVD-R disc and are guaranteed to play world-wide. They are made to order. We recommend Digital Downloads (AVI or MP4) as an alternative to save on postage and prevent loss.
Standard Packaging
All physical DVDs are shipped in a plain white protective sleeve. The standard purchase does not include a plastic case or printed artwork.
Packaging Upgrade
You can add a Case & Cover Artwork for an additional $5.00 per title. This is a made-on-demand custom item.
Artwork Exclusion
We do not offer disc art or labels printed on the DVD itself.
Series Note
If you are ordering a multi-disc series, please contact us to confirm the number of cases needed before purchasing the upgrade.
Upgrade Link Store Link to Add Case & Artwork
2. Film Quality and Sources
We are the only site that will go above and beyond to show you what you're buying before you complete your purchase.
Quality Variation
The quality of our films varies as they are sourced from different places around the world. Sources include old VHS tapes or recordings aired on TV.
Visual Logos
Films sourced from TV may include network logos or watermarks that we do not remove
Content Note Films that originally aired on TV are offered commercial-free. Music in all films may vary."Collector's Only"Some listings carry a "collectors only" warning. This means the copy we have is not high quality, but it is the only known copy available. We constantly try to update films with better sources.
Preview Your Purchase Ask us questions if you have concerns. We will answer to the best of our ability.
3. Shipping, Returns, and Customer Service
USA Orders (Under $50.00) $6.25
All packages are mailed out in a timely manner.
USA Orders (Over $50.00) FREE
International Orders Starts at $24.75 (up to 1lb) and increases by weight.
We strongly recommend Digital Downloads for international buyers to avoid high postage costs and delivery issues.
Digital Download ONLY Free To order a download only (no DVD mailed), enter 123 in the coupon code field at checkout.
Case Upgrade Shipping If you order the Case & Artwork upgrade separately after your DVD has shipped, a separate shipping charge will apply.
All packages are mailed out in a timely manner.
USA Orders (Over $50.00) FREE
International Orders Starts at $24.75 (up to 1lb) and increases by weight.
We strongly recommend Digital Downloads for international buyers to avoid high postage costs and delivery issues.
Digital Download ONLY Free To order a download only (no DVD mailed), enter 123 in the coupon code field at checkout.
Case Upgrade Shipping If you order the Case & Artwork upgrade separately after your DVD has shipped, a separate shipping charge will apply.
Tracking Lost Packages
- Tracking: A tracking number (or customs number for international orders) will be provided for all shipped DVDs.
- International Follow-Up: Once a package leaves the USA, you are responsible for following up with your local post office if delivery is delayed.
- Lost Packages: If a package is lost in transit, we will resend a replacement package with a tracking number,. We are not responsible for incorrect mailing addresses provided by the buyer. In this Case you will be asked to pay the shipping charge again.
Our Guarantee & Issue Resolution
- Defective Discs: We do not have a general return policy. However, if a film is defective, we will gladly replace the film.
- Replacement Process: You must send the defective disc back to us first so we can verify the issue (unless you can fully describe or show proof of the defect).
- International Defectives: If an international buyer's film is defective and they do not wish to pay reshipment fees, we will send the digital file as a replacement instead.
- Replacement Process: You must send the defective disc back to us first so we can verify the issue (unless you can fully describe or show proof of the defect).
- Need Help? If you have any issue regarding your purchase, contact us first!
- Contact First: We will resolve the problem much faster than going through an outside source (like a payment dispute). Once a dispute is open, we can no longer fix the issue directly.
- Contact First: We will resolve the problem much faster than going through an outside source (like a payment dispute). Once a dispute is open, we can no longer fix the issue directly.
Contact Us:
If you have any questions or concerns before or after your purchase, feel free to email us at [email protected]. We will always respond in a timely manner.
Ready to explore our collection? Feel free to Register with our site today!
Ready to explore our collection? Feel free to Register with our site today!