TrueTvMovies.net
Store Policy & Customer Guide
Product & Packaging
All films are provided on a DVD-R disc and are guaranteed to play world-wide. They are made to order.
We recommend Digital Downloads (MP4) as an alternative to save on postage and prevent lost Packages and Extra Shipping Charges!!!
Standard Packaging
All physical DVDs are shipped in a Plain White Protective Sleeve. The Standard Purchase Does not Include a Hard Case or Printed artwork.
Packaging Upgrade
You can add a Case & Cover Artwork for an additional $5.00 per title. This is a Made with Love!!! on Demand!
Artwork Exclusion
We do not offer Disc Art or Labels printed on the DVD itself.
Series Note
If you are ordering a multi-disc series, Your Cover Art Price Will Vary Each Case Holds 2 Dvd's If your show is longer than you will need more Cases to hold each DVD Comfortable.
Below is the Store Link to Add this Feature Upgrade!!!
Upgrade Link Store Link to Add Case & Artwork
2. Film Quality and Sources
We are the only site that will go above and beyond to show you what you're buying before you complete your purchase.
Quality Variation
The quality of our films varies as they are sourced from different places around the world. Sources include old VHS tapes or recordings aired on TV.
Visual Logos
Films sourced from TV may include network logos or watermarks that we do not remove
Content Note Films that originally aired on TV are offered commercial-free. Music in all films may vary."Collector's Only"Some listings carry a "collectors only" warning. This means the copy we have is not high quality, but it is the only known copy available. We constantly try to update films with better sources.
Preview Your Purchase Ask us questions if you have concerns. We will answer to the best of our ability.
3. Shipping, Returns, and Customer Service
USA Orders (Under $50.00) $6.25
All packages are mailed out in a timely manner.
USA Orders (Over $50.00) FREE
International Orders Starts at $24.75 and Increases by weight
We strongly recommend Digital Downloads for international buyers to avoid high postage costs and delivery issues.
Digital Download ONLY Free To order a download only (no DVD mailed), enter 123 in the coupon code field at checkout.
Case Upgrade Shipping If you order the Case & Artwork upgrade separately after your DVD has shipped, a separate shipping charge will apply.
All packages are mailed out in a timely manner.
USA Orders (Over $50.00) FREE
International Orders Starts at $24.75 and Increases by weight
We strongly recommend Digital Downloads for international buyers to avoid high postage costs and delivery issues.
Digital Download ONLY Free To order a download only (no DVD mailed), enter 123 in the coupon code field at checkout.
Case Upgrade Shipping If you order the Case & Artwork upgrade separately after your DVD has shipped, a separate shipping charge will apply.
Tracking Lost Packages
Tracking: A tracking number (or customs number for international orders) will be provided for all shipped DVDs.
International Follow-Up: Once a package leaves the USA, you are responsible for following up with your local post office if delivery is delayed. Malta can take up to 3 Months Before Package arrives.
Lost Packages: If a package is lost in transit, we will resend a replacement package with a tracking number,. We are not responsible for incorrect mailing addresses provided by the buyer. In this Case you will be asked to pay the shipping charge again. Tracking, Transit Times & International Delivery
Tracking Provided: A tracking number (or customs identification number for international shipments) is automatically emailed upon dispatch.
Customs & Postal Delays: We ship directly from the USA. Once a package leaves the United States, we have zero control over foreign postal services or local customs processing. International shipments (such as deliveries to Germany, Malta, and surrounding regions) take significant time and can take anywhere from several weeks up to 3 months to pass through customs and arrive.
Buyer Responsibility: Overseas buyers are strictly responsible for tracking their package and following up with their local postal carrier or customs office if delivery is delayed. Do not contact us to complain about local postal speeds in your country.
Made-to-Order Processing: Every physical order is handcrafted to order upon purchase. Time is required to prepare, burn, test, and ship your items—we prioritize archival quality over rush delivery.
Strong Recommendation for Downloads: If you are impatient, unwilling to wait on international postal systems, or prone to hostile follow-ups regarding shipping times, do not order physical media. We strongly recommend choosing the Digital Download (MP4) option to receive your title instantly without postage delays.
Lost Packages & Address Errors: We ship strictly to the shipping address provided at checkout. If a package is returned or lost due to an incorrect address entered by the buyer, the buyer must pay the shipping fees again to re-ship. Replacement physical packages for legitimately lost items will only be processed after standard international carrier wait windows have passed.
International Follow-Up: Once a package leaves the USA, you are responsible for following up with your local post office if delivery is delayed. Malta can take up to 3 Months Before Package arrives.
Lost Packages: If a package is lost in transit, we will resend a replacement package with a tracking number,. We are not responsible for incorrect mailing addresses provided by the buyer. In this Case you will be asked to pay the shipping charge again. Tracking, Transit Times & International Delivery
Tracking Provided: A tracking number (or customs identification number for international shipments) is automatically emailed upon dispatch.
Customs & Postal Delays: We ship directly from the USA. Once a package leaves the United States, we have zero control over foreign postal services or local customs processing. International shipments (such as deliveries to Germany, Malta, and surrounding regions) take significant time and can take anywhere from several weeks up to 3 months to pass through customs and arrive.
Buyer Responsibility: Overseas buyers are strictly responsible for tracking their package and following up with their local postal carrier or customs office if delivery is delayed. Do not contact us to complain about local postal speeds in your country.
Made-to-Order Processing: Every physical order is handcrafted to order upon purchase. Time is required to prepare, burn, test, and ship your items—we prioritize archival quality over rush delivery.
Strong Recommendation for Downloads: If you are impatient, unwilling to wait on international postal systems, or prone to hostile follow-ups regarding shipping times, do not order physical media. We strongly recommend choosing the Digital Download (MP4) option to receive your title instantly without postage delays.
Lost Packages & Address Errors: We ship strictly to the shipping address provided at checkout. If a package is returned or lost due to an incorrect address entered by the buyer, the buyer must pay the shipping fees again to re-ship. Replacement physical packages for legitimately lost items will only be processed after standard international carrier wait windows have passed.
Our Guarantee & Issue Resolution
Store Policy & Customer Guide
1. Made to Order & Non-Refundable Policy All physical DVDs, custom artwork, and digital downloads are created made-to-order upon purchase. Because of the custom labor and time required to prepare these media items, all sales are final. We operate an archival media collection service, not a video rental store. Please use our available film trailers and snapshots prior to ordering to ensure you are purchasing the exact version you want.
2. Product & Packaging Options
Standard Packaging: Physical DVDs ship in a plain white protective sleeve. Standard purchases do not include a hard case or printed artwork.
Packaging Upgrade ($5.00/title): Hard plastic cases and printed custom cover artwork can be added for $5.00 per title.
Multi-Disc Series: Cases hold up to 2 DVDs comfortably. If a show or miniseries spans more than 2 discs, case artwork pricing will vary based on the total number of cases required Each Listing is Different
Disc Art Policy: We do NOT offer disc art or printed labels directly on the DVDs under any circumstances. All discs are provided on clean, unprinted DVD-R media.
Digital Download Alternative: We recommend Digital Downloads (MP4) as a fast alternative to bypass postage fees, customs delays, and lost packages. (Enter code 123 in the coupon field at checkout for download-only orders) If It doesnt remove shipping We will refund shipping when the download is made and Sent Made On Demand
3. Film Quality, Sources, & Archival Material
Archival & TV Sourcing: We specialize in digitizing, preserving, and archiving rare, out-of-print titles sourced from physical archives, vintage VHS tapes, and original television broadcasts. These titles are historical transfers and are not modern high-definition remasters.
Visual Logos & Watermarks: Broadcast station logos, network bugs, or channel watermarks may be present on television broadcasts and rare VHS transfers where pristine studio masters do not exist. We do not remove original broadcast identifiers.
Original Transfers: We source and process our media directly from physical tapes and private archives. We do not sell transfers taken from public YouTube uploads.
Edits & Audio: Television broadcasts are offered commercial-free. Original broadcast edits or background music tracks may vary from original theatrical releases.
"Collector’s Only" Listings: Items labeled "Collector’s Only" indicate that the existing source is lower visual quality, but represents the only known copy available. We continually work to update our collection as higher quality sources surface.
Preview Policy & Sample Requests: Custom previews and trailers require significant labor and research to prepare. Previews are provided at our discretion for serious inquiries only. Excessive preview requests without purchase history will be marked as spam, and accounts abusing sample requests will be restricted. We do not provide video clips for free entertainment or third-party re-uploading.
4. Quality Testing, Defective Media & Replacement Guarantee Every single DVD is individually burned, verified, and play-tested in-house while your custom artwork is being prepared. Physical defects are extremely rare.
Mandatory Dual-Device Testing: Burned media (DVD-R) can occasionally interact with older DVD player lenses or dirty equipment. Before submitting a defect claim, you must test the disc in a secondary device—such as a computer DVD drive or a second DVD/Blu-ray player.
Proof Required: Contact us at [email protected] before returning anything. You must provide a description and clear photo or video proof displaying the specific playback error message or glitch on screen.
Replacement Procedures:
USA Orders: Upon verification of a defective disc, a replacement copy will be dispatched. If a physical return is requested for inspection, the buyer is responsible for return shipping with tracking. We do not provide prepaid return labels or reimburse post office counter fees.
International Orders: Due to international postage costs, verified defective claims for orders outside the USA will be fulfilled via Digital Download format only.
False Claims & Non-Defective Discs: Discs returned to us that test fine upon arrival will not be refunded or re-sent, and the account will be restricted.
5. Shipping & International Customs
USA Rates: $6.25 flat-rate shipping for orders under $50.00. FREE shipping on USA orders over $50.00.
International Rates: Starts at $24.75 and increases by weight.
Tracking & Delivery: A tracking number (or customs number for international orders) will be emailed upon shipment. Once an international package departs the USA, the buyer is responsible for tracking updates with their local postal carrier (international deliveries to certain regions like Malta can take up to 3 months).
Address Accuracy & Lost Packages: We ship directly to the address provided at checkout. If a package is returned or lost due to an incorrect address provided by the buyer, the buyer must cover reshipment costs.
6. Payment Disputes, Chargebacks, & Account Bans
Contact Us First: Please email us directly to resolve any issue. Opening a formal payment dispute or charge back through your credit card company or PayPal revokes our ability to assist you directly.
Permanent Banning: Initiating a fraudulent charge back, opening a dispute without contacting us, or attempting to return non-defective merchandise will result in an immediate, permanent ban of your name, email, credit card, and PayPal account from TrueTvMovies.net.
Order Cancellation: Any future orders placed by accounts subject to a dispute, charge back, or policy violation will be automatically canceled, refunded, and denied access to our store
Digital Download Terms & Strict No-Refund Policy: Digital downloads require manual labor to locate from physical tapes/logs, digitize, verify, and upload to the processing queue. All digital download sales are strictly non-refundable and non-cancellable once an order is placed. We do not honor price haggling, discounts after purchase, or "changed mind" cancellations. Buyers who request custom digital fulfillment and then attempt to cancel, haggle, or demand refunds will have their accounts permanently banned from requesting digital media or placing future orders..
Valid Account Information & Communications: Customers must provide accurate, valid names, shipping addresses, and email addresses at checkout. We communicate exclusively via email and only reach out if there is an urgent order issue or to send your official tracking information. We do not send out newsletters, marketing spam, or promotional messages. Accounts using fake, disposable, or incomplete information will not receive order updates, and any attempts to bypass store bans using alias names or fake addresses will result in immediate cancellation and permanent account removal.
7. Store Conduct & Processing Times Each order is made by hand with care, which takes time. We prioritize archival accuracy and quality over high-speed mass production. We reserve the right to block payment methods or cancel orders for buyers who exhibit aggressive or demanding behavior regarding standard processing times.
Contact Us: For questions, custom requests, or order assistance, email us anytime at [email protected].
1. Made to Order & Non-Refundable Policy All physical DVDs, custom artwork, and digital downloads are created made-to-order upon purchase. Because of the custom labor and time required to prepare these media items, all sales are final. We operate an archival media collection service, not a video rental store. Please use our available film trailers and snapshots prior to ordering to ensure you are purchasing the exact version you want.
2. Product & Packaging Options
Standard Packaging: Physical DVDs ship in a plain white protective sleeve. Standard purchases do not include a hard case or printed artwork.
Packaging Upgrade ($5.00/title): Hard plastic cases and printed custom cover artwork can be added for $5.00 per title.
Multi-Disc Series: Cases hold up to 2 DVDs comfortably. If a show or miniseries spans more than 2 discs, case artwork pricing will vary based on the total number of cases required Each Listing is Different
Disc Art Policy: We do NOT offer disc art or printed labels directly on the DVDs under any circumstances. All discs are provided on clean, unprinted DVD-R media.
Digital Download Alternative: We recommend Digital Downloads (MP4) as a fast alternative to bypass postage fees, customs delays, and lost packages. (Enter code 123 in the coupon field at checkout for download-only orders) If It doesnt remove shipping We will refund shipping when the download is made and Sent Made On Demand
3. Film Quality, Sources, & Archival Material
Archival & TV Sourcing: We specialize in digitizing, preserving, and archiving rare, out-of-print titles sourced from physical archives, vintage VHS tapes, and original television broadcasts. These titles are historical transfers and are not modern high-definition remasters.
Visual Logos & Watermarks: Broadcast station logos, network bugs, or channel watermarks may be present on television broadcasts and rare VHS transfers where pristine studio masters do not exist. We do not remove original broadcast identifiers.
Original Transfers: We source and process our media directly from physical tapes and private archives. We do not sell transfers taken from public YouTube uploads.
Edits & Audio: Television broadcasts are offered commercial-free. Original broadcast edits or background music tracks may vary from original theatrical releases.
"Collector’s Only" Listings: Items labeled "Collector’s Only" indicate that the existing source is lower visual quality, but represents the only known copy available. We continually work to update our collection as higher quality sources surface.
Preview Policy & Sample Requests: Custom previews and trailers require significant labor and research to prepare. Previews are provided at our discretion for serious inquiries only. Excessive preview requests without purchase history will be marked as spam, and accounts abusing sample requests will be restricted. We do not provide video clips for free entertainment or third-party re-uploading.
4. Quality Testing, Defective Media & Replacement Guarantee Every single DVD is individually burned, verified, and play-tested in-house while your custom artwork is being prepared. Physical defects are extremely rare.
Mandatory Dual-Device Testing: Burned media (DVD-R) can occasionally interact with older DVD player lenses or dirty equipment. Before submitting a defect claim, you must test the disc in a secondary device—such as a computer DVD drive or a second DVD/Blu-ray player.
Proof Required: Contact us at [email protected] before returning anything. You must provide a description and clear photo or video proof displaying the specific playback error message or glitch on screen.
Replacement Procedures:
USA Orders: Upon verification of a defective disc, a replacement copy will be dispatched. If a physical return is requested for inspection, the buyer is responsible for return shipping with tracking. We do not provide prepaid return labels or reimburse post office counter fees.
International Orders: Due to international postage costs, verified defective claims for orders outside the USA will be fulfilled via Digital Download format only.
False Claims & Non-Defective Discs: Discs returned to us that test fine upon arrival will not be refunded or re-sent, and the account will be restricted.
5. Shipping & International Customs
USA Rates: $6.25 flat-rate shipping for orders under $50.00. FREE shipping on USA orders over $50.00.
International Rates: Starts at $24.75 and increases by weight.
Tracking & Delivery: A tracking number (or customs number for international orders) will be emailed upon shipment. Once an international package departs the USA, the buyer is responsible for tracking updates with their local postal carrier (international deliveries to certain regions like Malta can take up to 3 months).
Address Accuracy & Lost Packages: We ship directly to the address provided at checkout. If a package is returned or lost due to an incorrect address provided by the buyer, the buyer must cover reshipment costs.
6. Payment Disputes, Chargebacks, & Account Bans
Contact Us First: Please email us directly to resolve any issue. Opening a formal payment dispute or charge back through your credit card company or PayPal revokes our ability to assist you directly.
Permanent Banning: Initiating a fraudulent charge back, opening a dispute without contacting us, or attempting to return non-defective merchandise will result in an immediate, permanent ban of your name, email, credit card, and PayPal account from TrueTvMovies.net.
Order Cancellation: Any future orders placed by accounts subject to a dispute, charge back, or policy violation will be automatically canceled, refunded, and denied access to our store
Digital Download Terms & Strict No-Refund Policy: Digital downloads require manual labor to locate from physical tapes/logs, digitize, verify, and upload to the processing queue. All digital download sales are strictly non-refundable and non-cancellable once an order is placed. We do not honor price haggling, discounts after purchase, or "changed mind" cancellations. Buyers who request custom digital fulfillment and then attempt to cancel, haggle, or demand refunds will have their accounts permanently banned from requesting digital media or placing future orders..
Valid Account Information & Communications: Customers must provide accurate, valid names, shipping addresses, and email addresses at checkout. We communicate exclusively via email and only reach out if there is an urgent order issue or to send your official tracking information. We do not send out newsletters, marketing spam, or promotional messages. Accounts using fake, disposable, or incomplete information will not receive order updates, and any attempts to bypass store bans using alias names or fake addresses will result in immediate cancellation and permanent account removal.
7. Store Conduct & Processing Times Each order is made by hand with care, which takes time. We prioritize archival accuracy and quality over high-speed mass production. We reserve the right to block payment methods or cancel orders for buyers who exhibit aggressive or demanding behavior regarding standard processing times.
Contact Us: For questions, custom requests, or order assistance, email us anytime at [email protected].
Contact Us:
If you have any Questions or Concerns Before or After your purchase, Feel Free to
Email us at [email protected].
We will respond in a timely manner :)
Ready to explore our collection? Feel free to Register with our site today!
Email us at [email protected].
We will respond in a timely manner :)
Ready to explore our collection? Feel free to Register with our site today!